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Help Center Help Center

How can we help you?

Find setup guides, troubleshooting tips, FAQs, and billing help for GuardianShield.

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Android

Android Setup Guide

Install GuardianShield on any Android device in under 5 minutes.

β†’ Download & install β†’ Grant permissions β†’ Pair with parent app
iPhone

iPhone & iPad Setup

Set up GuardianShield on iPhone or iPad with our step-by-step guide.

β†’ Install on iOS β†’ Install profile β†’ Link to parent app
Troubleshooting

Troubleshooting

Fix the most common issues with location, filtering, and alerts.

β†’ Location not updating β†’ Filter not working β†’ Not receiving alerts
Questions

Frequently Asked Questions

Quick answers to the most common questions from parents.

β†’ Device compatibility β†’ Can kids bypass it? β†’ Privacy & data
Billing

Billing & Subscriptions

Manage your subscription, upgrade, cancel, or get a refund.

β†’ Upgrade my plan β†’ Cancel subscription β†’ Request a refund
need help

Still need help?

Our support team replies within 2 hours on weekdays.

Contact support β†’

Popular articles

The most read guides from our Help Center.

Android
How to set up GuardianShield on Android
Full walkthrough with screenshots
iPhone
How to set up GuardianShield on iPhone
iOS profile installation guide
fix it
Location tracking not working β€” how to fix it
Most common location issues
uninstall
Can my child uninstall GuardianShield?
Device Administrator and bypass prevention
cancel
How do I cancel my subscription?
Cancel, pause, or change plans
Panic Button
How does the Panic Button work?
SOS alert setup and usage guide
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